At Chrissie Cakes & Supplies, we offer a flat shipping fee of £4.50 for all orders within the UK. However, orders surpassing £40.00 benefit from free shipping across the UK.
At Chrissie Cakes & Supplies, our shipping services do not include order tracking as a standard feature. However, we assure timely and reliable delivery of your orders without the need for tracking.
To enjoy complimentary shipping within the UK, simply ensure that your order totals £40.00 or more. Once your cart reaches this amount, the free shipping option will automatically apply during the checkout process.
To initiate a return, please contact us within 7 days from the date of delivery for standard returns. For faulty goods, contact us within 28 days from the date of purchase. Upon contacting us, we'll provide a Return Authorisation Code. Please ensure the item is securely packaged and sent back to us within 28 days from the order date. Once we receive the item, refunds are processed within 10 business days, excluding postage costs and any processing fees.
Yes, there might be deductions in certain cases. Cancellations incur a 5% payment processing deduction by our payment processing company. Refunds for orders made through PayPal are subject to a 7% PayPal processing fee initially charged during the order, with the balance refunded after deduction.
Edible or perishable goods, such as Fondant icing, cannot be returned once dispatched. Also, products missing original packaging, contents, or manuals will incur additional fees and may not be eligible for a refund.